New Course coming to Marino College - Hotel Guest Relations and Customer Service Level 5

Marino College is delighted to launch a new course in 2020 Hotel Guest Relations and Customer Service

This course is designed to give students the necessary skills, confidence and knowledge to work efficiently in the expanding Hotel Industry. Learners will be trained in areas of Hotel Customer/Client Relations and Tourism.  They will gain in depth knowledge in the key areas of how to deal with customer queries, handling customer complaints professionally and how to successfully complete a guest check in, in an efficient manner.  

This QQI Level 5 industry approved Award, will further the students skills and competencies in Administration, Communication and  I.T. This includes working in the role of a receptionist and other frontline and office skills. The course will also prepare them for any event production or management in a hospitality environment. Full training is given in   Hotel Property management system ‘Hotelier Hub’ a simulated program similar to that used in most hotels. The students are shown how to effectively use this program in a busy hotel setting.  

Key skills provided on this course:

  • Welcoming and checking in of guests

  • Check out departing guests using the hotel’s in-house system

  • Dealing efficiently with all guest enquiries as the main point of contact for guests

  • General switchboard duties including taking of reservations/bookings

  • Provision of excellent hospitality and guest service

  • Professional presentation & personal grooming

  • How to work effectively as part of a team 

Modules: 

  • Reception & Front Office Skills

  • Word Processing 

  • Tourism Principles and Practice

  • Work Experience 

  • Event Production

  • Tourism Information and Administration

  • Appreciation of Irish Culture

  • Customer Service 

Future employment and education opportunities:

Learners that complete this course will have a variety of options for their future in both employment and education. Apart from work in the growing Hotel sector, they could work in Marketing, Reception and Front Office, Tourism, and Business industries. 

Here are a list of Educational opportunities having completed this course: 

  • D.I.T: Tourism Management DT406

  • Tourism marketing  DT412

  • D.I.T: International hospitality management DT408

  • T.U Tallaght: International Hospitality and Tourism Management TAO15 (Level 7) TAO 26 (LEVEL 8)

  • T.U Tallaght: Bachelor of Arts (Honours) International Hospitality & Tourism Management (Level 8)

  • G.M.I.T (Galway) : B.A in Business in International Tourism and Management 

  • I.T.S (Sligo): B.A in Business and Tourism with Event management 




 



Alison Pilkington